Africa Market GH Support Policy

1. Overview

At Africa Market GH, we are committed to providing exceptional customer support to ensure a seamless and enjoyable experience for both our customers and sellers. Our dedicated support team is here to assist with inquiries, resolve issues, and provide guidance for any concerns related to shopping, selling, or using our platform.

2. Customer Support Services

Our customer support team is available to assist with the following:

• Order Inquiries: Assistance with tracking orders, estimated delivery times, and order status updates.
• Product Information: Providing detailed information about products, including specifications, availability, sizing, and more.
• Returns and Refunds: Guiding customers through the return process, refund requests, and handling disputes.
• Account Assistance: Help with creating, managing, and securing customer accounts.
• Technical Support: Addressing any technical issues encountered while browsing or shopping on the website.
• General Inquiries: Answering questions about Africa Market GH policies, promotions, and services.

3. Seller Support Services

Our support team is also available to assist sellers with the following:

• Account Setup and Verification: Guidance on registering and verifying a seller account.
• Product Listing Assistance: Help with listing products, optimizing descriptions, uploading images, and setting prices.
• Order Management: Support with order processing, shipping, and tracking.
• Payment and Commission Queries: Clarification on payment schedules, commission rates, and transaction history.
• Dispute Resolution: Assistance in resolving disputes with customers in a fair and timely manner.
• Policy Compliance: Ensuring sellers understand and comply with Africa Market GH’s Seller Policy and other guidelines.

4. Support Channels

Africa Market GH offers multiple channels to access our support services:

• Email Support: Reach out to us at support@africamarketgh.com for any inquiries or support requests. Our team will respond within 24-48 hours.

• Live Chat: Our live chat feature is available on the website from 9:00 AM to 6:00 PM (GMT), Monday to Friday, for instant assistance.

• Help Center: Visit our Help Center for answers to frequently asked questions (FAQs), step-by-step guides, and self-service resources.

• Social Media: Customers and sellers can also connect with us via our social media channels for general inquiries and updates.

5. Response Time and Resolution

• Our support team is committed to responding to all inquiries within 24-48 hours.
• Most issues are resolved within 72 hours, depending on the complexity of the inquiry. We aim to resolve all critical issues, such as payment problems, disputes, and technical glitches, as quickly as possible.
• For inquiries that require further investigation, we will provide regular updates on the status of the resolution.

6. Feedback and Improvement

• We value customer and seller feedback and use it to continuously improve our services. We encourage users to share their experiences, suggestions, or complaints with us.
• Feedback can be provided through email at feedback@africamarketgh.com or through our website’s feedback form.

7. Dispute Resolution

• Our team is committed to fair and prompt dispute resolution between buyers and sellers. If a dispute arises, both parties are encouraged to provide detailed information and evidence to facilitate a fair outcome.
• Africa Market GH will act as a mediator to ensure the issue is resolved based on the platform's policies and the evidence provided by both parties.

8. Policy Changes

• Africa Market GH reserves the right to modify this Support Policy at any time. Changes will be communicated on our website, and the updated policy will apply to all support requests made after the date of the update.

9. Contact Us

• For any questions, support requests, or feedback, please contact our Customer Support team at support@africamarketgh.com. We are dedicated to providing the best possible support experience.